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If a customer is not happy with an order for any reason, the items, which must not have been worn nor used, can be returned for a change of size, a voucher or a refund, within 14 days from the date of delivery of the items to the customer.
The customer will receive a refund equal to the price of the returned products, excluding the shipping costs. Custom duties, where provided, are in charge of the customer and they will be deduct from the refund amount once the package will be delivered.
Terms and Conditions for Returns.
The item will be shipped with TWO security tags, one attached by the manufacturing company, one attached by impactmood.com; both security tags must be intact and attached to returned items.
In the event that even just one of the two security tags is broken or has been cut, the item will be considered as accepted by the customer, and it will not be possible in any way to return or change it.
The following conditions help protect all the customers of impactmood.com.
Item/s must not have been worn, washed or altered in any way and must not show any signs of use.
The shoes soles must be in perfect conditions and must not show any signs of use.
Items must be returned with all the original tags, packaging and other accessories (hangers, garment covers etc.) received with the order.
Returns must be packaged in the original box, which is considered an integral part of the product and which must not be damaged and/or altered, nor used as external wrapping. When the item is returned, the original box, must be protected and wrapped , so as it can be returned to impactmood.com completely intact and with no other signs
In the event of faulty items or of errors in the shipment of the items due to impactmood.com, customers must follow the instructions above. impactmood.com reserves the right to request photographic evidence of faulty or incorrect items before authorizing a return with full reimbursement of shipping and import costs.
Costumes and lingerie (bikini, underwear, boxers etc.) must be worn over your own underwear. The costumes and lingerie items cannot be returned if the transparent sticker for hygienic protection has been removed, or if the items show signs of use. In these cases the items will be sent back to the customer.
impactmood.com reserves the right to refuse returns that are unauthorized and/or not sent with the courier named in the email detailing the return instructions and will not accept returned items that do not comply with the terms and conditions of the returns policy.
Such items shall be returned to the sender at the original shipping address and at the customer's expense.
To request a return authorization, please e-mail buying@impactmood.com. The e-mail should include the code/s of the item/s to be returned and should state whether the return is for a change of size/colour, a coupon or refund.
Upon receipt of the return request, impactmood.com will provide the customer with a written confirmation containing the Return Authorization Number (R.A.N.).
The return should be handled by the courier indicated in the confirmation and authorization e-mail sent by impactmood.com
The Courier will bring a consignment note at the time of withdrawal of the package.
The Return Authorization Number must be written on the consignment note, which must be completed as indicated in the authorization e-mail received by the Return department.
The customer can choose from 3 types of compensation:
Return is for a change of size/colour.
It is possible to change just for a different size or a different colour of the same item, if available. You can not change the head with a different item.
There is only one free-return for each item.
Refunds will be processed as soon as the returned item is received, verified and accepted.
For all the packages which are not withdrawn by the customer (for whatever reason) the shipping and import costs as well as the taxes relative to the product return will be deducted form the refund.
For orders paid with a credit card the amount refunded will be available to customers in approximately after 14 days, and it will be visible on the next card statement.
Timing may vary slightly depending on the banking system of the credit card used.
For orders paid by PayPal or bank transfer, the amount will be returned to the Original Account.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount due to the fluctuation of the exchange rate cannot be refunded.
The return shipment must be made within 14 days of receipt of the order.