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Shipment & Delivery time
Order, Prices & Payments
Returns & Refunds
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Terms & Conditions
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WHO WE ARE
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INTERNATIONAL NETWORK
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WOMAN
Impact Mood Woman Shop
Via del Popolo, 1
27029 Vigevano (PV)
Tel: +39 0381 313 723
Adopting a clean aesthetic, the boutique offers a refined atmosphere to explore our latest collections. With our trained staff, we aim to make every interaction unique and memorable.
MAN
Impact Mood Man Shop
Via del Popolo, 3
27029 Vigevano (PV)
Tel: +39 0381 573 208
Impact Mood Man is the modern luxury shopping destination for the confident global fashion customers. Discover the fashion with our established and innovative designer.
Contact Customer Service
Simply complete the form and click ‘send’ to submit an enquiry:
DELIVERY METHOD
impactmood.com orders are sent uniquely from our Headquarter in Italy through UPS or DHL couriers with express service.
Orders leaves our warehouse within 1/2 days from the final order confirmation, Monday to Friday. We do not deliver orders during holidays or non working days.
DELIVERY TIMING & COSTS
Orders delivery to the final customer address will follow costs and timing scheme hereunder (timing calulated from the order confirmation):
Region | Country | Shipping Cost | Duties & Taxes | Shipping Time |
---|---|---|---|---|
Europe | Italy | Free | Included | 1/3 Days |
Europe | Ue Countries | € 15,00 | Included | 2/4 Days |
North America | Usa / Canada | € 30,00 | Excluded | 3/5 Days |
Asia | Hong Kong | € 35,00 | Excluded | 3/5 Days |
Asia | Russia | € 25,00 | Excluded | 5/8 Days |
* US duties applies only for orders above 800$ as per US regulation
impactmood.com is not responsible for any delay caused by customs operations not under impactmood.com
IMPORTANT: in case of multiple purchases that require an “extra” size packaging, shipping costs may require an additional cost that will be discussed directly with the customer at the time the package is shipped, these being calculated based on the size of the package.We ask customers to view this information before proceeding with the order confirmation.
Following days are considered as non-working days in Italy, couriers will not deliver nor retire orders.
1st January
6th January
Easter
25th April
1st May
2nd June
15th August
1st November
8th December
25th December
26th December
FOLLOW YOUR ORDER
To check the delivery status of your order online just insert the “Shipment number” in the “Track and Tracing section on the Bartolini homepage at www.brt.it
Please note that once the orders are confirmed and processed, it is not possible to change them anymore.
The items ordered separately will be shipped separately.
The order placed by the customer, and the shipment and delivery will take place only after receiving a confirmation of the payment.
The customer's order is in any case subject to the approval of impactmood.com. The approval is always granted except for those cases in which impactmood.com gives notice that the order is not approved. If so you will receive a notice within 2 (two) working days from the date of your order.
impactmood.com is not liable for delayed deliveries caused by weather conditions and any circumstances beyond impactmood.com control.
Please note that there may be shipping delays during promotions and sales periods. impactmood.com always reserves the right to postpone shipment if the order cannot be shipped for reasons beyond its control.
UNSUCCESFUL DELIVERY
If a package cannot be successfully delivered to the shipping address, the customer shall give immediate written communication to impactmood.com through e-mail to info@impactmood.com The object of the e-mail shall contain the order number followed by “UNSUCCESSFUL DELIVERY”. impactmood.com will investigate further with the courier, and is fully committed to provide an answer within 14 (fourteen) working days.
If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on impactmood.com) both the return and shipment costs will be charged. These fees will be deducted from the final refund.
In case the items cannot be shipped for reasons beyond its control, impactmood.com is committed to reimburse the order amount already paid by the customer, including the shipping costs, excluding any liability of impactmood.com
ORDER DELIVERY
On receipt of every delivery, customers are requested to inspect the box carefully before signing for the delivery.
The packages shipped by impactmood.com are accurately packaged in an additional heat welded transparent plastic wrapping, with a heat welded protective plastic band, around it.
The package shows any signs of tampering or if the protective plastic band is damaged, either sign for it with reservations or reject it.
If an unauthorised signature has signed for a package or there is evidence that the package has been tampered with, launch a claim by contacting the courier immediately and to contact impactmood.com writing an e-mail to info@impactmood.com
ORDER STATUS
To check the delivery status of your order online just insert the “Shipment number” on courier page
Please note that once the orders are confirmed and processed, it is not possible to change them anymore.
The items ordered separately will be shipped separately.
The order placed by the customer, and the shipment and delivery will take place only after receiving a confirmation of the payment.
The customer's order is in any case subject to the approval of impactmood.com. The approval is always granted except for those cases in which impactmood.com gives notice that the order is not approved. If so you will receive a notice within 2 (two) working days from the date of your order.
ORDER DELIVERY
On receipt of every delivery, customers are requested to inspect the box carefully before signing for the delivery.
The packages shipped by impactmood.com are accurately packaged in an additional heat welded transparent plastic wrapping, with a heat welded protective plastic band, around it.
The package shows any signs of tampering or if the protective plastic band is damaged, either sign for it with reservations or reject it.
If an unauthorised signature has signed for a package or there is evidence that the package has been tampered with, launch a claim by contacting the courier immediately and to contact impactmood.com writing an e-mail to info@impactmood.com
PRICES & CURRENCY
IMPORTANT: in case of multiple purchases that require an "extra" size packaging, shipping costs may require an additional cost that will be discussed directly with the customer at the time the package is shipped, these being calculated based on the size of the package.
We ask customers to view this information before proceeding with the order confirmation.
ATTENTION: During sales season, all promocode - also WELCOME19 - are not cumulable with already discounted items.
If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on impactmood.com) both the return and shipment costs will be charged. These fees will be deducted from the final refund.
PAYMENT METHODS
Secure Payments
All the transactions are processed through secure server and this ensures the highest protection for all the data of impactmood.com Clients.
impactmood.com accepts the following payment methods:
Credit Card
When a customer places an order online, the Clients insert the details of their Credit Card in a protected electronic bank system, provided by Positivity BNL. We accept all Visa, Mastercard, American Express cards. For more information, please visit www.bnlpositivity.it
Credit Card Security
All the transactions are processed through secure server and this ensures the highest protection for all the data of impactmood.com Clients.
Customer Service operators of impactmood.com will neither request nor accept credit card numbers and/or expiry dates.
In order to provide a greater protection of data concerning online purchases, impactmood.com heartily recommends customers apply for e-commerce security PIN codes, provided by Verified By Visa or Mastercard SecureCode services, to buy online completely safely.
For more information, please visit:
www.cartasi.it or www.mastercard.com or www.mastercard.it
Credit Card charges
Orders are processed instantly if there are adequate funds and valid account details.
Bank Transfers
If you choose to pay through Bank Transfer, when you complete the order a confirmation e-mail will be automatically send to your account. The message will include the bank details of impactmood.com; the items are stored until payment is received.
The client shall send a copy of the payment through fax or e-mail within 48 hours of receipt of the order confirmation.
If impactmood.com dos not receive a copy of the payment receipt within 48 hours, the order will be cancelled.
The item/s will be shipped as soon as the bank transfer is received and as soon as the items are available in our storehouse.
PayPal Payment
By choosing the PayPal payment method, the client can pay directly through his/her PayPal account.
impactmood.com reserves the right to process the orders only if shipped to the same address as that registered on the verified PayPal account.
RETURNS
If a customer is not happy with an order for any reason, the items, which must not have been worn nor used, can be returned for a change of size, a voucher or a refund, within 14 days from the date of delivery of the items to the customer.
The customer will receive a refund equal to the price of the returned products, excluding the shipping costs. Custom duties, where provided, are in charge of the customer and they will be deduct from the refund amount once the package will be delivered.
Terms and Conditions for Returns.
The item will be shipped with TWO security tags, one attached by the manufacturing company, one attached by impactmood.com; both security tags must be intact and attached to returned items.
In the event that even just one of the two security tags is broken or has been cut, the item will be considered as accepted by the customer, and it will not be possible in any way to return or change it.
The following conditions help protect all the customers of impactmood.com.
Item/s must not have been worn, washed or altered in any way and must not show any signs of use.
The shoes soles must be in perfect conditions and must not show any signs of use.
Items must be returned with all the original tags, packaging and other accessories (hangers, garment covers etc.) received with the order.
Returns must be packaged in the original box, which is considered an integral part of the product and which must not be damaged and/or altered, nor used as external wrapping. When the item is returned, the original box, must be protected and wrapped , so as it can be returned to impactmood.com completely intact and with no other signs
In the event of faulty items or of errors in the shipment of the items due to impactmood.com, customers must follow the instructions above. impactmood.com reserves the right to request photographic evidence of faulty or incorrect items before authorizing a return with full reimbursement of shipping and import costs.
Costumes and lingerie (bikini, underwear, boxers etc.) must be worn over your own underwear. The costumes and lingerie items cannot be returned if the transparent sticker for hygienic protection has been removed, or if the items show signs of use. In these cases the items will be sent back to the customer.
impactmood.com reserves the right to refuse returns that are unauthorized and/or not sent with the courier named in the email detailing the return instructions and will not accept returned items that do not comply with the terms and conditions of the returns policy.
Such items shall be returned to the sender at the original shipping address and at the customer's expense.
RETURN INSTRUCTIONS
To request a return authorization, please e-mail info@impactmood.com. The e-mail should include the code/s of the item/s to be returned and should state whether the return is for a change of size/colour, a coupon or refund.
Upon receipt of the return request, impactmood.com will provide the customer with a written confirmation containing the Return Authorization Number (R.A.N.).
The return should be handled by the courier indicated in the confirmation and authorization e-mail sent by impactmood.com
The Courier will bring a consignment note at the time of withdrawal of the package.
The Return Authorization Number must be written on the consignment note, which must be completed as indicated in the authorization e-mail received by the Return department.
The customer can choose from 3 types of compensation:
Return is for a change of size/colour.
It is possible to change just for a different size or a different colour of the same item, if available. You can not change the head with a different item.
There is only one free-return for each item.
REFUNDS
Refunds will be processed as soon as the returned item is received, verified and accepted.
For all the packages which are not withdrawn by the customer (for whatever reason) the shipping and import costs as well as the taxes relative to the product return will be deducted form the refund.
For orders paid with a credit card the amount refunded will be available to customers in approximately after 14 days, and it will be visible on the next card statement.
Timing may vary slightly depending on the banking system of the credit card used.
For orders paid by PayPal or bank transfer, the amount will be returned to the Original Account.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount due to the fluctuation of the exchange rate cannot be refunded.
The return shipment must be made within 14 days of receipt of the order.
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